|
TESTIMONIALS:
“I did not join in the beginning but
after being in the hospital 4 times, I knew that
I needed peace of mind. That was more important
than the money. Since joining I have been
able to call and receive a response right away
from Dr. Murdoch, including an appointment within
1 hour. I can’t say enough about having your
doctor available 24/7.”
Eugene T. |
|
|
| Frequently Asked Questions |
Q: What is the main difference between Total Access Medical
and general primary care practices?
A: Total Access Medical provides our patients with solutions
to their current healthcare
frustration. By offering comprehensive concierge medical service,
Total Access Medical
provides patients with focused, comprehensive, preventative
medical care. No longer will you have to sit in a waiting room,
schedule appointments months in advance or be ignored by a
physician that doesn’t have the time to listen.
Q: What does this service cost?
A: Annual membership fees can be as little as $5.00 a day.
Payment may be made on an
annual, semi-annual, quarterly or monthly basis via any major
credit card or check. You may even be eligible for a pre-tax
Flex Spending account through your company. Imagine
personalized health care and medical management for less than
the cost of a premium cup
of coffee.
Q: Does my insurance cover the annual enrollment fee?
A: Commercial insurance plans do not cover the Total Access
Medical enrollment fee. However, we recommend that you continue
to utilize your current insurance coverage for prescriptions,
hospital services and specialty care as those services are
not covered by this program. If your company offers a Health
Services Account (a.k.a. Flex Spending Account) you may be
eligible for full or partial reimbursement toward your membership
fee. Also, some plans award pre-tax reimbursement for medical
services provided outside of traditional insurance coverage.
Q: I am a Medicare patient. How does my insurance plan apply
to this program?
A: Although Medicare rules and guidelines are quite complicated,
Total Access Medical welcomes all Medicare recipients.
Q: How do I reach my doctor after hours?
A: You will be provided your physician’s personal cell phone
and/or pager in case of emergency after hours. You will also
be provided your physician’s personal e-mail address for any
non-emergent issues or questions that may arise.
Q: What happens when my doctor gets sick or is on vacation?
A: At the times when your personal physician is unavailable,
another Total Access Medical
concierge physician who has been updated on your current medical
status will be available to
treat you. Your personal physician will always be available
by phone, however, to help facilitate your care.
Q: When can I schedule appointments?
A: You can schedule regular appointments at any time, whether
online or by phone. Because many patients are busy and time-pressured,
your concierge program allows for the
convenience of same or next day appointments. Cancelling and
rescheduling is never a
problem as the schedule is designed to work around the needs
of our patients. We do ask
for 24-hours notice regarding any cancellation, however.
Q: What do I do when I need a specialist?
A: If requested, your Total Access Medical physician and support
staff will coordinate your care with specialists, allowing
for expedited appointments and timely follow-up. In necessary
cases, your affiliated physician will even accompany you to
your specialist appointment.
Q: In case of an emergency, what do I do?
A: Total Access Medical physicians are available for house
or office calls, if medically necessary for acute illness.
In the event of an emergency where hospitalization is required,
your
physician will facilitate your care ensuring you receive prompt
and proper treatment. From meeting you at the hospital, checking
on you throughout the day and following up with hospital staff
or specialists on tests or exams, your physician will continue
to provide optimal care
during your hospital stay.
Q: I spend 6 months out of the year out of the area. Is it
still a benefit to sign up?
A: Yes. If you spend a lengthy period away from our practice,
through careful selection your
physician will coordinate your care with the best physicians
and hospitals in your area.
Additionally, your physician will have the ability to send
your medical records to any
physician or hospital in the world, immediately upon request.
Most importantly, you will still have the opportunity to be
cared for by a physician that is dedicated to your well being,
regardless of your residence.
Q: What if I decide to end my relationship with Total Access
Medical?
A: You may cancel your membership at anytime. There is no penalty
for early termination.
Q: Why should I enroll in a concierge medical program?
A: If you are a patient who values your time, has a serious
interest in both short-term and long term health, and desires
personal, individualized care from your physician, concierge
medicine is ideal for you. Total Access Medical offers superior
patient care by accommodating you, your busy schedule and your
individual medical requirements.
|
|
